Department: Nurse Case Management Location: Salt Lake City, UT Full or Part Time: Full-Time Telecommute Position: No Supervisory: No
Are you a nurse who loves your patients and wants to make an immediate difference in that person’s situation? Do you currently manage a caseload so large that you are simply tracking progress instead of driving outcomes? Come have a career with an amazing team at Axiom! As a member of our Intake Management team, you will take part in a mixture of nursing, customer service, and case management activities, all through the telephone! Axiom is transforming Occupational Medicine and if you want to be a part of a dynamic, growing, and stable company come work with us!
This position is primarily responsible for performing telephonic medical case management for work-related and non-work-related injuries and illnesses. This includes, but is not limited to, providing first aid recommendations to injured employees, keeping detailed records on employee injuries and communications, recording all necessary information in Axiom’s database, interacting with medical facilities throughout the recovery process when medical treatment is indicated, and properly communicating any pertinent/necessary information with Axiom’s clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Receive telephonic calls to document and triage work-related and non-work-related injuries and illnesses and to the appropriate level of care.
Perform telephonic medical case management for work-related and non-work-related injuries and illnesses according to Axiom’s Standards Guidelines, applicable Nursing Directives and the Workers’ Compensation Operations and Procedure Manual.
Transfer cases to the Outcome Management Team according to Axiom procedures and as appropriate.
Follow client requests for customized service, as described in the client’s Nursing Directives.
Uphold Axiom’s dedication to maintaining excellent client service and relationships by providing the highest quality of service, care, and expertise.
Stay current with regard to OSHA Guidelines and Case Management Procedures.
Follow state specific Worker’s Compensation Guidelines.
Educate injured workers, safety representatives, and supervisors on Axiom’s style of case management, as needed.
Participate in departmental meetings and in-services.
Maintain RN license in state of primary residence. Must obtain and maintain additional RN licenses, as requested.
Work rotating shifts that include after-hours coverage (evenings, weekends, and holidays).
Be available for other duties and responsibilities, not mentioned above, that provide support to Axiom and our clients.
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Ethics - Upholds Axiom’s Mission, Vision, and Values; Treats people with respect; Keeps commitments; Inspires the trust of others; Works ethically and with integrity.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer/client situations; Responds promptly to client needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas.
Analytical - Collects and researches data; Uses intuition and experience to complement data.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers.
Quality Management - Demonstrates accuracy and thoroughness. Demonstrates attention to detail. Monitors own work to ensure quality.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment;
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's Mission, Vision, and Values; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Consistently attends scheduled shifts and is on time; Ensures work responsibilities are covered when absent.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE:
Licensed RN or BSN in good standing required
3 or more years of experience with acute injury/triage management is strongly preferred
Nurse Case Management or telephonic case management experience is preferred
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should possess a general knowledge and capability of computer skills with focus on Microsoft Suite.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is rarely required to stand or walk as a routine function of the job. Computer/keyboard and telephone skills are a frequent function during their shift. The employee is rarely required to stoop, kneel, crouch, or crawl.
The employee may occasionally lift and/or move up to 10 pounds, rarely lift and/or move up to 25 pounds and is never required to lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision to view the computer monitor. Distance vision is required to drive occasionally to client locations and offsite meetings. Therefore, color vision, peripheral vision and depth perception are required for driving.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the office environment is between 45 – 60 dbA TWA.
Axiom's corporate office is located in The Woodlands, TX, just north of Houston. You would be required to travel to this office for your initial two weeks of training and onboarding so we may accumulate to our culture, introduce you to your fellow nurses, and provide background information for each and every department so that you fully understand how everyone works together towards Axiom’s goals. All travel would be paid for and arranged by Axiom.